FAQ ABOUT ORDERING
BESPOKE BRIDAL HAIR ACCESSORIES
WHAT IS THE ORDERING PROCESS OF CUSTOM DESIGN WEDDING HAIR ACCESSORIES?
Firstly, we discuss all the details, materials, sizes, complexity and pricing. Secondly, we take a non-refundable deposit to secure the order and you are placed on a waiting list. Thirdly, we start the making process where you receive photos and videos of it being made to ensure you are satisfied. Lastly, when the wedding headpiece is completed, the remaining balance is paid and we post it you.
HOW DO I PLACE AN ORDER FOR ONE OR MORE BRIDAL HAIR ACCESSORIES?
CAN I RETURN THE PERSONALISED DESIGN BRIDAL HAIR PIECE?
Unfortunately, due to the wedding headpiece being customised to your needs, we do not accept returns. If you have purchased pre-made wedding hair piece, please get in touch if you wish to discuss possibilities of returning it. It all depends on terms on conditions of the individual sale made at that time.
HOW MUCH DOES THE DELIVERY OF A WEDDING HEADPIECE COST?
No matter how many wedding hair accessories you have ordered, the delivery cost is included. There will be no additional fees for UK shipping. For the rest of the world sales additional charges will apply and are agreed upon placing an order.
CAN I CHANGE MY ORDER FOR A CUSTOM DESIGN WEDDING HEADPIECE AFTER IT HAS BEEN PLACED?
Yes, as long as no work has commenced making your dream wedding hair accessories. You are informed a day before we plan to start your order. Current turnaround is 8-10 weeks for making plus 3-5 days delivery for purchases in the UK.
HOW LONG DOES IT TAKE TO GET A CUSTOM DESIGN BRIDAL HAIR PIECE FROM YOU?
Current turnaround is 8-10 weeks plus 3-5 working days for delivery in the UK. Plus 7-10 for the rest of the world shipping. If you require a bridal headpiece sooner, please let us know and we will try our best to accommodate you.
WHEN SHOULD I BUY A WEDDING HEADPIECE?
Our recommendation is to place and order in plenty of time for your wedding hair accessories to arrive before your hair trial, so you could see the whole finished look for your big day. Get inspiration from these looks!
I HAVE SEEN A WEDDING HAIR VINE I LIKE BUT WOULD LIKE IT TO BE MADE INTO A BRIDAL HAIR COMB, IS THIS POSSIBLE?
Yes of course! This is the beauty of the custom design service for bridal hair accessories we provide. You can like two or more wedding headpieces and would like them combined into one. Each wedding hair piece is handmade to order to your requirements.
DO YOU SHIP YOUR BRIDAL HAIR ACCESSORIES WORLDWIDE?
The answer is yes. However, additional shipping charges apply. They are prices individually depending on size and weight of the item.
DO YOU OFFER ANY DISCOUNT ON ORDER FOR MULTIPLE WEDDING HAIR PIECES?
Yes we do. Discount depends on many aspects of the order, so please do not hesitate to get in touch to get more information.
CAN I TRY YOUR WEDDING HAIR ACCESSORIES ON?
We are an online business at this point in time. We provide custom design wedding hair accessories. We offer FREE consultation so do not hesitate to ask any questions.